Returns & Exchanges
At Something Went Wrong, we believe your home should be your sanctuary; if a product doesn't meet your expectations, you can return or exchange it within 30 days of delivery. We provide a seamless process to ensure your interior design journey remains stress-free and satisfying.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Refund
Hand over the package to your nearest authorized carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing